Firelight Camps Privacy Policy and Terms and Conditions

Effective June 1st, 2022        

At Firelight Camps, we respect your concerns about privacy and value the relationship we have with you. We want you to be familiar with how we collect, use, and disclose information about you. This Privacy Statement describes our practices in connection with this website (www.firelightcamps.com) and other information collection sources. If you have any questions about this Privacy Statement, please contact us at info@firelightcamps.com.

This site is intended for visitors from the United States. If you are visiting from another jurisdiction, please be aware that the United States may not offer a level of privacy protection as great as that offered in your jurisdiction.

Please read this policy carefully and on more than one occasion when you use the website. By accessing and using this website on any computer, mobile phone, tablet, console, or other device, you signify that you have read and understand the terms of this Policy. If you do not agree with this policy, you may not access or use the website.

Personal Information

Firelight Camps uses your personal information in order to fulfill our commitment to providing a first-rate guest service experience. As part of that undertaking, we are committed to safeguarding the privacy of the personal information that we gather.

As one of our guests, you understand and agree that we collect, use and disclose your personal information in accordance with this Privacy Policy for Guests (this “Policy”).

Types of personal information we collect

The term “personal information” in this Policy refers to information which does or is capable of identifying you as an individual. The types of personal information that we process (which may vary by jurisdiction based on applicable law) include:

your name, gender, home and work contact details, business title, date and place of birth, nationality;
guest stay information, goods and services purchased, date of arrival and departure, special requests made, observations about your service preferences (including room and holiday preferences),
your credit card details;
any information necessary to fulfill special requests (e.g., health conditions that require specific accommodation such as food allergies, purchase of goods and services);
information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;
contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents or meeting and event planners).

Most of the personal information we process is information that you or someone acting on your behalf knowingly provides to us. However, in some instances, we process personal information that we are able to infer about you based on other information you provide to us or on our interactions with you, or personal information about you that we receive from a third party.

How we use information

Demographic and profile data is collected at our site, and we use this data in two main ways:

First, we analyze visitor information in aggregate, which means that we collect information about thousands of site visits and analyze it as a whole. This kind of study involves looking for trends among many visitors to our site, rather than analyzing information about any individual visitor. Examples include researching which parts of the site are accessed most frequently, where our guests are accessing our site from, where our guests are traveling from to stay with us, or determining which products are most attractive to our users.
Second, we may use specific information you provide to help us customize our communications with you and improve our service to you when you visit any Firelight Camps property, to conduct market research, customer satisfaction and quality assurance surveys and to direct marketing and sales promotions. For instance, if you inform us of a room or service preference, we will attempt to satisfy that request when you visit us in the future and may send you promotions relating to that preference.

We use third parties to build and manage these communication and preference systems, and our arrangements with these third parties prohibit them from disclosing your personal information.

Specifically, subject to applicable laws, we may collect, use and disclose relevant portions of your personal information in order to:

provide and charge for the accommodation and other goods and services you purchase;
provide you with a better, more personalized level of service;
administer a rewards program;
fulfill contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g., travel agents, group travel organizers or your employer) and vendors (e.g., credit card companies, airline operators and other loyalty programs);
conduct market research, customer satisfaction and quality assurance surveys, direct marketing and sales promotions;
respond to requests for information and services;
provide for the safety and security of staff, guests and other visitors;
correspond with you about your stay with us
administer general record keeping; and meet legal and regulatory requirements

Sharing of personal information

We reveal Personally Identifiable Information about you to unaffiliated third parties if:

you request or authorize it through our marketing platforms, reservation systems, or verbally;
the information is provided to help complete a transaction for you;
the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.);
the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.); or to others as described in this Privacy Policy.

Unsubscribing

Every e-mail communication from Firelight Camps or its authorized agents, excepting reservation confirmations and the like, will contain clear and obvious instructions for how you can remove yourself from that mailing list (“Opt-out”).

We will try to comply with your request as soon as reasonably practicable. If you opt-out, we may still send you important administrative messages, from which you cannot opt-out.

Retention Period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records and which will not be removed.

Choice of use of personal data

If you would like to review, correct, update, suppress or delete Personal Information that you have provided to us, contact us at info@Firelightcamps.com. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have the Personal Information you have provided us suppressed from our database, or otherwise let us know what limitations you would like to put on our use of the Personal Information you have provided us. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Third party internet sites

Third party Internet sites available through advertising and other links on our site have separate privacy and data collection practices. If you click on a link found on our websites or on any other website, you should always look at the location bar within your browser to determine whether you have been linked to a different website. This Policy, and our responsibility, is limited to our own information collection practices. We are not responsible for, and cannot always ensure, the information collection practices or privacy policies of other websites maintained by third parties or our service providers where you submit your personal information directly to such websites. In addition, we cannot ensure the content of the websites maintained by these third parties or our service providers, even if accessible using a link from our websites. We urge you to read the privacy and security policies of any external sites before providing any personal information while accessing those sites.

The security of your information

We work diligently to protect the security of your personal information, including credit card information, during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Your data is kept in a highly secure environment protected from access by unauthorized parties. It is important for you to protect against unauthorized access to your password and to your customer profile by ensuring that you logoff when you have finished visiting our site.

Our Use of Cookies
We and our third-party service providers set and use cookies and similar technologies to store and manage user preferences, enable content, gather analytic and usage data, and deliver targeted advertising. A cookie is a small text file that is placed on a computer or other device and is used to identify the device and to collect information. Cookies are typically assigned to one of the following categories, depending on their function and intended purpose:

• Essential cookies enable you to navigate our website and to use our services and features. Without these cookies, our website will not perform as smoothly for you as we would like, and we may not be able to provide certain core functions and features.

• Analytics cookies collect information about the use of our website and enable us to improve the way it works. For example, analytics cookies show us the most frequently visited pages and analyze site traffic. We use them to look at overall patterns of usage on the site, rather than the usage of any particular individual.

• We use third-party service providers, including Google Analytics, to analyze the use of our website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with your personal information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit a website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to client websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can opt-out of the use of web analysis at any time by either downloading and installing a Browser Plugin offered by Google or by configuring your browser to delete and reject cookies.

For more information on how to adjust your cookie settings in your specific browser, you may visit one of the below.

Microsoft IE8 through IE11
Microsoft Edge
Firefox
Google Chrome
Apple Safari
Opera Mini
Apple Safari on iPhone and iPad
Google Chrome for Android

• Social Media cookies collect information about your visit to our site, but only when you are logged in to your social media account and are only stored for up to 7 days.

• Marketing cookies track browsing habits and are used to deliver targeted (interest-based) advertising. You can opt out of receiving interest-based ads for web properties here (Digital Advertising Alliance’s WebChoices).

Most browsers are set up to accept cookies automatically. You can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer.

“Do not track” browser settings

We do not use technology that responds to “Do Not Track” settings on your web browser.

Use of reporting services

We may use independent reporting services to analyze traffic to our website. These reporting services do not create individual profiles for each visitor and do not maintain a database of individual profiles. These services only collect aggregate data, which is used solely for analytical purposes. This kind of study involves looking for trends among many visitors to our site, rather than analyzing information about any individual visitor.

Browser monitor

We may employ a browser monitor within web pages on our site in order to determine your browser status and the client-side metrics relating to page loading. We constantly seek ways to improve page load times for our visitors and may ultimately use these metrics for such purposes. Any such browser monitor will only be active while the user is active on our site. For your protection, any such browser monitor will not require an executable (*.exe) application.

IP address

Like most Internet sites, we use your IP address to help diagnose problems with our server, and to administer our site. Your IP address is also used to gather broad demographic information.

Children

Our websites do not sell products or services for purchase by children. If you are under the age of 18, you may only use our websites with the involvement of a parent or guardian.

Changes to this policy

Just as our business changes constantly, this Policy may also change. To assist you, this Policy has an effective date set out at the top of this document.

Copyright and trademark policy

This Copyright and Trademark Policy applies to the websites where Firelight Camps offers its Services, including the website http://www.FirelightCamps.com. This Policy also applies to all uses of our Services and our proprietary rights exhibited through our services.

Proprietary rights owned by us

You will respect our proprietary rights in the Website and our locations where we provide the Service (proprietary rights include, but aren’t limited to, patents, trademarks, service marks, trade secrets, copyrights, and other intellectual property).

Release and Waiver of General Liability

GENERAL

In consideration of being permitted to participate in any recreational activity at Firelight Camps, at any time during your stay/visit, you acknowledge, agree and represent that you understand the nature of the activity and that you are qualified, in good health, and in proper physical condition to participate in such activity. You further agree and warrant that if, at any time, you believe the conditions to be unsafe, you will immediately discontinue further participation in the activity.

YOU FULLY UNDERSTAND that: (a) THIS ACTIVITY INVOLVES RISKS AND DANGERS OF SERIOUS BODILY INJURY, INCLUDING PERMANENT DISABILITY, PARALYSIS, AND DEATH (“Risks”); (b) these risks and dangers may be caused by your own actions or inactions; the actions or inactions of others participating in the activity; the conditions in which the activity takes place; or THE NEGLIGENCE OF THE “RELEASEES” NAMED BELOW; (c) there may be OTHER RISKS or SOCIAL AND ECONOMIC LOSSES either not known or not readily foreseeable at this time; and you FULLY ACCEPT AND ASSUME ALL SUCH RISKS AND ALL RESPONSIBILITY FOR LOSSES, COSTS, AND DAMAGES you incur as a result of your participation, or that of the minor, in the activity.

HEREBY RELEASE, DISCHARGE, AND COVENANT NOT TO SUE the sanctioning organization(s), their administrators, directors, agents, officers, members, volunteers, employees, other participants, officials, rescue personnel, sponsors, advertisers, owners and lessees of Premises on which the Activity is conducted, (each of the foregoing shall be considered one of the RELEASEES herein) FROM ALL LIABILITY, CLAIMS, DEMANDS, LOSSES, OR DAMAGES ON MY ACCOUNT CAUSED, OR ALLEGED TO BE CAUSED, IN WHOLE OR IN PART BY THE NEGLIGENCE OF THE  RELEASEES OR OTHERWISE, INCLUDING NEGLIGENT RESCUE OPERATIONS; AND FURTHER AGREE that if, despite this RELEASE AND WAIVER OF LIABILITY, ASSUMPTION OF RISK, AND INDEMNITY AGREEMENT; you, or anyone on your behalf, makes a claim against any of the Releasees, YOU WILL INDEMNIFY, SAVE, AND HOLD HARMLESS EACH OF THE RELEASEES from any litigation expenses, attorney fees, loss, liability, damage, or cost which may be incurred as the result of such claim.

Contact
If you have any questions about this Privacy Statement, you can contact us by email, phone, or at the postal addresses below. Please note in your communication that you are making a “Privacy Inquiry.”

Firelight Camps. 1150 Danby Rd. Ithaca, NY 14850

Email: info@firelightcamps.com

Phone: (406) 852-2476